Back to top

Terms & Conditions

Website Terms & Conditions

 

Pricing

All pricing displayed on THE ODE Website is in euro and are inclusive of VAT TAX. THE ODE reserves the right to change pricing, product availability and descriptions at any time. THE ODE reserves the right to adjust, add or terminate terms of any special offers, sales period and sales stock at any time.

 

Governing Law & Jurisdiction

These terms of service, and, terms and conditions, are to be construed in accordance with the laws of Greece, and, in the event of any dispute or claim associated with these terms of service, that dispute or claim shall be subject to the exclusive jurisdiction of Athens Greece.

 

PAYMENT METHODS

1. PAYMENT THROUGH CREDIT, DEBIT OR PREPAID CARD
2. PAYMENT BY BANK DEPOSIT

You may deposit the amount of your order to the below bank account. The amount credited to this account must correspond to the exact price of the order. Any bank charges should be covered by the customer. Please indicate your name and the order number in your payment to avoid delays. Please confirm bank deposit payment via e-mail at customercare@theode.gr within 5 business days after placing your order otherwise the order will be cancelled.

IBAN: GR2401721030005103102487321

 

RETURN POLICY

You may change / return products within 10 calendar days of receipt under condition of not being used or damaged in any way, with the packaging they arrived with. Company may not accept the return if the above are not observed.

You could contact us by e-mail at customercare@theode.gr indicating your order code and request, or by phone at +30 2102201276 . Once we receive it we will contact you for additional instructions.
 

Consumer Law

MANUFACTURING FAULT

We aim to provide the highest quality garments and customer care, but from time to time something may go wrong. In accordance with Greek Consumer Law, we reserved the right to repair a minor fault or minor problem (i.e a resend, replace or re-sew a button that has fallen off). In this case all extra costs involved to the customer will be refunded with proof of receipt, or, be paid for by THE ODE. In the case of genuine manufacturing fault (i.e broken zipper, snapped waistband elastic), we will refund all costs incurred to your original method of payment. In accordance with GREEK Consumer Law, consumers must give the supplier the chance to fix the problem. It is at the discretion of THE ODE to:

  • provide a replacement that is identical, or of similar to the original.
  • repair the product within a reasonable time, or
  • give a refund.

The consumer’s rights to a remedy apply to the replacement product in the same way as the original product.

Please note a manufacturing fault does not include general wear and tear, the garment’s care instructions not being strictly followed, or, marks left from false tan, grease, oil, food, drink, make up, ink, dirt, dust or marks of a similar nature.

REFUNDS

When a refund is provided due to a manufacturing fault, we will refund all costs incurred, strictly, to your original method of payment used with our website software.

NATURAL FABRICATIONS

Due to the characteristics of these natural fibres, it is usual for certain inherent irregularities or natural raw flecks to occur within the cloth and for creasing to appear when worn. Returns for exchange or credit note, or complaints regarding a ‘manufacturing fault’ will not be accepted.

 

Intellectual Property

The intellectual property rights in all software and content made available to you on or through this website remain the property of THE ODE and its related bodies corporate or its licensors and are protected by copyright laws and treaties around the world. All such rights are reserved by THE ODE and its licensors. You may store, print and display the content supplied solely for your own personal use. You are not permitted to publish, manipulate, duplicate, copy, sell, distribute or otherwise reproduce or exploit, in any format, any of the content or copies of the content supplied to you or which appears on this website nor may you use any such content in connection with any business or commercial enterprise.

 

Disclaimer of Liability

The material displayed on this Website is provided without any guarantees, conditions or warranties as to its accuracy. Unless expressly stated to the contrary to the fullest extent permitted by law THE ODE and its suppliers, content providers and advertisers hereby expressly exclude all conditions, warranties and other terms which might otherwise be implied by statute, common law or the law of equity and shall not be liable for any damages whatsoever, including but without limitation any direct, indirect, special, consequential, punitive or incidental damages, or damages for loss of use, profits, data or other intangibles, damage to goodwill or reputation, or the cost of procurement of substitute goods and services, arising out of or related to the use, inability to use, performance or failures of this website and any materials posted thereon, irrespective of whether such damages were foreseeable or arise in contract, tort, equity, restitution, by statute, at common law or otherwise. This does not affect THE ODE liability for death or personal injury arising from its negligence, nor for fraudulent misrepresentation, or any other liability which cannot be excluded or limited under applicable law.

 

Linking To This Website

You may link to our home page, provided you do so in a way that is fair and legal and does not damage our reputation or take advantage of it, but you must not establish a link in such a way as to suggest any form of association, approval or endorsement on our part where none exists. You must not establish a link from any website that is not owned by you. This website must not be framed on any other site, nor may you create a link to any part of this website other than the home page. We reserve the right to withdraw linking permission without notice.

 

Indemnity

You agree to indemnify, defend and hold harmless THE ODE, its directors, officers, employees, consultants, agents, stockists and affiliates, from any and all third-party claims, liability, damages and/or costs (including, but not limited to, legal fees) arising from your use of this website or your breach of these terms of service.

 

Variation

THE ODE shall have the right in its absolute discretion at any time and without notice to amend, remove or vary the services and/or any page of this website.

 

Complaints

We operate a complaints handling procedure which we will use to try to resolve disputes when they first arise: please let our customer care team know if you have any complaints or comments by emailing us.

 

Waivery

If you breach these conditions, failure by us to take action will not constitute a waiver of our rights and remedies arising from that breach and we reserve our entitlement to enforce our rights and remedies in relation to that breach or any other situation where you commit a breach of these terms of service. Any waiver of any provision of the terms of service will be effective only if it is in writing and executed by THE ODE.

 

Entire Agreement

The above terms of service constitute the entire agreement of the parties and supersede any and all preceding and contemporaneous agreements between you and THE ODE.

 

Customers & Subscribers

Subscribers are determined by THE ODE as those that subscribe to our Mailing List to receive our marketing emails via providing their email through our Subscribe Pop Up on our homepage and accepting the terms and conditions. Customers are determined by as those that purchase goods from our website and complete checkout, without subscribing to our Marketing Emails via providing their email through our Subscribe Pop Up on our homepage and accepting the terms and conditions. Customers that provide their email only to receive their Order Confirmation & Tax Invoice do not receive marketing emails.

 

Hire & Rental Businesses

By purchasing product from this website, you agree that you will not hire or rent your purchased garment(s) without written permission, consent and/or authorisation from THE ODE. THE ODE has not authorised any designs, garments or products to be sold, hired or rented out by any other business or entity within Greece or The World, other than THE ODE or stockists authorised by THE ODE within Greece or overseas.Any customers found to have sold THE ODE product to a hire or rental business, or, any customers found to have directly purchased THE ODE product from www.the ode.gr to sell through their own hire or rental business or entity will be immediately blocked from recurring purchases, indefinitely. THE ODE reserves the right to refuse a sale and/or refund the customer before shipment if suspected of being from a hiring boutique. Customers found by any means to have directly purchased from www.theode.gr via a hire or rental business or entity, may receive further legal enquiry from THEODE , further legal enquiry from our authorized stockists or other bodies as authorised by THE ODE or other bodies as authorised by our authorized stockists.Please note that all customers’ information (if the customer is suspected of owning a hire store and is refused sale after the order has been placed) will be kept confidential and private, and, this will be respected by THE ODE in all circumstances. Our regular Returns Policy does not apply for dress hire businesses, hiring boutiques or similar rental businesses. Any such businesses placing orders agree that they waive their right to return, credit, refund, exchange, repair or remedy in any circumstance, including faulty or manufacturing.